Last updated: 20 October 2026
How ordering works
Orders placed on the Girne Su website are order requests; no online payment is taken on the site. When your request reaches us, a customer representative calls you to confirm the products, address and delivery time. The order is final after this confirmation. If we cannot reach you, the order is put on hold.
Payment methods
- Cash on delivery
- Card on delivery (via our delivery staff's mobile POS terminal)
- Bank transfer (bank details are shared during confirmation)
- Corporate account / invoice (for contracted corporate customers)
All prices are in Turkish Lira (TL). The amount shown in the cart is for information; the final amount is calculated with current prices during confirmation.
Delivery areas, days and fees
The areas we deliver to, each area's delivery days, time slots, delivery fee, free-delivery threshold and any minimum order are listed separately on the Delivery Areas pages. These conditions are applied automatically when you select your area in the order form.
Same-day delivery
In areas where same-day delivery is offered, orders placed and confirmed before the cut-off time shown on the area page are delivered the same day wherever possible. Orders placed after that time are scheduled for the next available delivery day. If delays occur for reasons beyond our control, such as weather, roadworks, public holidays or peak periods, we will let you know in advance.
At delivery
- Products are delivered to your address; 19 L bottles can be placed in a reasonable spot (e.g. inside the door or kitchen) on request. If special arrangements are needed for upper floors without a lift, we will tell you during confirmation.
- Please check the products on delivery: if you notice a broken cap seal, damaged packaging, leakage or cloudiness, do not accept the product or tell the delivery staff immediately; it will be replaced.
- Empty bottles are collected at delivery; the rules on deposits are explained on the Deposit Terms page.
Returns and exchanges
- Unopened products with an intact seal can be returned within 7 days of delivery, provided they have been stored properly (away from direct sunlight, in a cool and dry place).
- Drinking water is a food product. For food safety and hygiene reasons, products whose cap has been opened or seal broken cannot be returned unless the product is defective.
- If you believe a product is defective, please contact us before discarding it and, if possible, photograph the batch/best-before information. After inspection the product will be replaced or refunded.
- Manufacturer warranty terms apply to devices such as dispensers, pumps and stands; contact us for technical support in case of a fault.
Cancelling an order
You can cancel your order free of charge by phone or WhatsApp before it leaves for delivery. For cancellations after the delivery vehicle has set off, a delivery fee may be charged for distant areas.
Contact
For delivery and return requests, reach us on +90 392 815 00 00, via our WhatsApp line or at info@girnesu.com.tr.
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